Shipping policy
Delivery & Returns
We aim to dispatch all orders quickly and securely so you receive your items as soon as possible.
Orders are usually dispatched the same day (if ordered before 12pm) or the next working (Mon-Fri) day.
All orders are shipped with reputable carriers (Royal Mail / Parcel Force) and tracking where available.
🇬🇧 United Kingdom Delivery
• Standard delivery: 2–4 working days
• Shipping cost: £4.95
• Free delivery on orders over £40
🌍 International Delivery (Rest of World)
Shipping costs are automatically calculated at checkout based on your delivery destination and the items in your basket.
Typical international shipping options are:
- Standard delivery: 7–17 business days
- Tracked Priority delivery: 5–11 business days
- Reduced shipping may be available on qualifying larger orders
The final shipping cost will be shown in your local currency at checkout.
Delivery times may vary depending on your destination and local customs processing.
International customers are responsible for any import duties or taxes charged by their country.
Please keep an eye out for emails from your delivery carrier regarding customs clearance. If you are unsure whether a message is genuine, please feel free to contact us and we will confirm.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery window, please contact us so we can investigate with the carrier.
We will always work quickly to resolve any delivery issues.
Returns & Refunds
We accept returns within 30 days of delivery.
Items must be unused and returned in original packaging.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
If you received free shipping and later return the item, the original outbound shipping cost (£4.95) will be deducted from your refund.
Refunds are processed once the returned item is received and inspected.
If you have any questions, please contact us at info@h2olow.com