Shipping policy

Delivery & Returns

We aim to dispatch all orders quickly and securely so you receive your items as soon as possible.

We aim to dispatch orders placed before 12pm on the same working day. Orders placed after 12pm will usually be dispatched the next working day (Mon–Fri).

All orders are shipped with reputable carriers (Royal Mail / Parcel Force) and tracking where available.

🇬🇧 United Kingdom Delivery

We offer the following tracked delivery options for UK orders:

  • Standard Tracked Delivery – £4.95
    Sent via Royal Mail Tracked 48. Please allow approximately 2–4 business days for delivery.
  • Priority Tracked Delivery – £6.95
    Sent via Royal Mail Tracked 24. Please allow approximately 1–2 business days for delivery.
  • Royal Mail Special Delivery – £11.95
    Our fastest delivery option for more urgent orders. Please allow approximately 1–2 business days.
  • FREE Standard Tracked Delivery on orders £50+
    UK orders of £50 or more qualify for free Standard Tracked Delivery.

Tracking information will be provided once your order has been dispatched.

Please note that delivery times are estimates and may be affected by weekends, bank holidays or circumstances outside our control.

🌍 International Delivery (Rest of World)

Shipping costs are automatically calculated at checkout based on your delivery destination and the items in your basket.

Typical international shipping options are:

  • Standard delivery: 7–17 business days
  • Tracked Priority delivery: 5–11 business days
  • Reduced shipping may be available on qualifying larger orders

The final shipping cost will be shown in your local currency at checkout.

Delivery times may vary depending on your destination and local customs processing.

International customers are responsible for any import duties or taxes charged by their country.

Please keep an eye out for emails from your delivery carrier regarding customs clearance. If you are unsure whether a message is genuine, please feel free to contact us and we will confirm.

Lost or Delayed Parcels

If your order has not arrived within the expected delivery window, please contact us so we can investigate with the carrier.

We will always work quickly to resolve any delivery issues.

Returns & Refunds

Customers are responsible for return postage costs for change-of-mind returns, unless the item is faulty, damaged or incorrect. Where a customer exercises their statutory right to cancel an online order, delivery charges will be refunded where required by UK consumer law. Additional charges paid for upgraded delivery services may not be refundable beyond the cost of our standard delivery service.

If you have any questions, please contact us at info@h2olow.com